Refund Policy

Return & Refund Policy

At CustomD9, all items are made to order and many are customized specifically for each customer.

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🔁 Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is:

• Damaged

• Defective

• Incorrect (not what was ordered)

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⚠️ Custom Orders

All customized or personalized items, including sorority and fraternity apparel, are final sale and cannot be returned or exchanged unless there is a production error or defect.

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📩 Reporting an Issue

If there is an issue with your order, you must contact us within 7 days of delivery.

Please email info@customd9.com and include:

• Your order number

• A description of the issue

• Clear photos showing the problem

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✅ Resolution

If your claim is approved, we will:

• Send a replacement item at no additional cost, or

• Issue a refund to your original payment method

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💳 Refund Processing Time

Approved refunds are processed within 5–10 business days after review.

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🚫 Non-Returnable Situations

We do not accept returns or refunds for:

• Incorrect size selected by the customer

• Change of mind

• Minor variations in color, design placement, or sizing

• Items that have been worn, washed, or altered

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📦 Order Changes & Cancellations

Orders may be changed or canceled within 24 hours of purchase only. After production begins, no changes can be made.

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If you have any questions, please contact us at info@customd9.com.