Frequently Asked Questions (FAQ)

Processing time depends on the product:

• Standard items: 1–3 business days
  
• Custom items: 1–3 weeks (often completed sooner)
  

Shipping typically takes 3–7 business days after production.

Total delivery time will vary depending on your location and order type.

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is:

• Damaged
  
• Defective
  
• Incorrect
  

Please refer to our Return & Refund Policy for full details.

Many of our products are made to order and customized based on your selections.

You will be able to:

• Choose sizes and colors
  
• Provide custom text or design details (if applicable)
  

All customization details must be reviewed carefully before placing your order.

Final products may vary slightly due to production processes and design placement.

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We strongly recommend reviewing our Size Guide before placing your order.

Because items are made to order, we do not accept returns for incorrect size selection.

If you are unsure about sizing, please contact us at info@customd9.com before ordering—we’re happy to help.

Product images are mockups used for display purposes.

Final products may vary slightly in:

• Color
• Design placement
• Material appearance

You can reach us at:

Email: info@customd9.com
Phone: (913) 298-0217

We typically respond within 24–48 business hours.

CustomD9 is operated by Brandify LLC and based in:

Overland Park, Kansas, United States