Custom D9 Terms of Service and Store Policies
Terms of Service
These Custom D9 Terms of Service explain the conditions that apply when you visit our website, use our services, submit a custom order, or purchase products from Custom D9 Greek Apparel.
This website is operated by Custom D9, a brand of Brandify LLC. Throughout this website, the terms “we,” “us,” and “our” refer to Custom D9 and Brandify LLC. By accessing our website or purchasing from us, you agree to these terms and conditions.
🛍️ Online Store Use
By using this website, you confirm that you are at least the age of majority in your state or have permission from a parent or legal guardian.
You agree not to use our website, products, designs, or services for any unlawful, fraudulent, or unauthorized purpose. You must not upload viruses, malicious software, or other harmful content that could interfere with the security or operation of the website.
Your use of this website must comply with these Custom D9 Terms of Service and all applicable laws and regulations.
🧾 Product Information
We make reasonable efforts to display product designs, colors, materials, measurements, and customization options accurately. However, colors may appear differently depending on your device, screen settings, lighting, and garment material.
Most Custom D9 products are made to order. Minor variations in color, sizing, embroidery texture, print placement, design scale, or garment appearance may occur because of manufacturing and production processes.
Digital mockups are visual representations and may not show the exact texture, shine, stitching, placement, or color of the completed product.
✏️ Custom and Personalized Orders
Customers are responsible for reviewing all customization information before submitting an order, including:
Names and spelling
Line names and line numbers
Chapter initials
Crossing seasons and years
Design choices and placement
Garment colors
Sizes and quantities
Logos and submitted artwork
Once artwork preparation or production begins, an order may not be modified or canceled. Additional charges may apply when changes are requested after a design or digital mockup has already been prepared.
When a design proof is provided, the customer is responsible for reviewing all text, names, numbers, dates, colors, and placements. Approval authorizes Custom D9 to begin production.
Custom and personalized products are also subject to our Return and Refund Policy and these Custom D9 Terms of Service.
💳 Pricing and Payments
All prices are listed in U.S. dollars unless otherwise stated. Product prices, discounts, promotions, and availability may change without prior notice.
Payment must be completed before production begins unless different arrangements have been confirmed in writing for a qualifying group or bulk order.
We reserve the right to refuse, cancel, or refund an order when fraud, unauthorized payment activity, incorrect pricing, licensing concerns, or inaccurate order information is suspected.
🚚 Production, Shipping and Delivery
Production and delivery timelines are estimates. Completion times may vary depending on the product, order quantity, design complexity, artwork requirements, material availability, and current production schedule.
Shipping time begins after production is complete. Purchasing expedited shipping may reduce carrier transit time, but it does not automatically shorten the custom production period.
Custom D9 and Brandify LLC are not responsible for delays caused by carriers, weather, holidays, incorrect addresses, customs processing, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping fees may apply when an order is returned because of an incorrect or incomplete address.
🔁 Returns, Exchanges and Refunds
Because personalized products are created according to each customer’s submitted specifications, custom items are generally not eligible for return or exchange because of incorrect sizing, changed preferences, or customer-submitted mistakes.
Please review our Return and Refund Policy for complete information about damaged, defective, incorrect, or materially different products.
Customers should contact us promptly and provide photographs and order information when reporting a problem. Any approved resolution will be handled according to the Return and Refund Policy and these Custom D9 Terms of Service.
🎨 Customer-Submitted Artwork
Customers who submit logos, crests, trademarks, photographs, names, or other artwork confirm that they have permission or legal authority to use those materials.
We may decline any design that appears unauthorized, unlawful, offensive, misleading, or inconsistent with licensing requirements.
Organization names, crests, symbols, and trademarks remain the property of their respective owners. Submission of artwork does not transfer ownership of that artwork to Custom D9 or Brandify LLC.
🚫 Prohibited Use
You may not use our website, products, or services for:
Illegal or fraudulent activities
Violating applicable laws or regulations
Infringing intellectual property rights
Harassing, abusive, or discriminatory conduct
Uploading malicious code or harmful content
Interfering with website security or operation
Providing false or misleading order information
Violation of these Custom D9 Terms of Service may result in order cancellation, restriction of website access, or other appropriate action.
⚠️ Limitation of Liability
To the extent permitted by applicable law, Custom D9 and Brandify LLC will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, services, or products.
Nothing in these terms limits consumer rights that cannot legally be excluded under applicable law.
🔄 Changes to These Terms
We reserve the right to update these Custom D9 Terms of Service when necessary. Changes become effective when posted on this page.
Customers are encouraged to review this page periodically. Continued use of the website after changes are published indicates acceptance of the updated terms.
📩 Contact Information
Questions about these Custom D9 Terms of Service may be directed to:
Custom D9 Greek Apparel
Kansas City, MO 64114
Phone: (816) 272-4000
Email: info@customd9.com