Custom D9 Privacy Policy details
Custom D9 Privacy Policy
Effective Date: July 11, 2026
The Custom D9 Privacy Policy explains how Custom D9 Greek Apparel collects, uses, stores, and shares personal information when customers visit customd9.com, place an order, contact us, subscribe to marketing, or otherwise interact with our services.
INFORMATION WE COLLECT
We may collect information that customers provide directly, including:
• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Product size and customization details
• Names, numbers, chapters, crossing years, logos, images, and artwork submitted for personalized products
• Customer-service messages and order correspondence
• Marketing preferences
• Reviews, survey responses, or other submitted content
We may also automatically collect technical information about how visitors use the website, including:
• Internet Protocol address
• Browser and device information
• Pages viewed
• Referring website
• Shopping activity
• Cart activity
• Cookie and similar technology information
• Approximate location based on device or network information
PAYMENT INFORMATION
Payments are processed through Shopify and available third-party payment providers. Custom D9 generally does not directly store complete payment-card numbers. Payment providers may collect and process information according to their own privacy policies and security procedures.
HOW WE USE INFORMATION
The Custom D9 Privacy Policy permits us to use personal information to:
• Process, produce, personalize, and deliver orders
• Confirm names, sizes, colors, artwork, and customization instructions
• Communicate about orders, proofs, mockups, production, shipping, and customer support
• Process payments, refunds, cancellations, and disputes
• Detect fraud, unauthorized transactions, and security risks
• Maintain and improve our website, products, and services
• Provide personalized shopping experiences
• Send promotional messages when permitted
• Measure marketing and advertising performance
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce store policies and protect our legal rights
CUSTOM ARTWORK AND PERSONALIZATION DETAILS
Customers may submit names, photographs, logos, crests, graphics, organization information, and other artwork for personalized products. We use submitted materials to prepare mockups, produce orders, communicate with customers, and maintain order records.
Customers are responsible for having permission to submit and use protected names, images, logos, trademarks, crests, and artwork.
HOW INFORMATION MAY BE SHARED
We may share personal information with service providers that help operate our business, including:
• Shopify and ecommerce-platform providers
• Payment processors
• Shipping carriers and fulfillment providers
• Manufacturers, printers, embroiderers, and production partners
• Website hosting and technology providers
• Email and marketing platforms
• Analytics and advertising providers
• Fraud-prevention and security services
• Professional advisers, accountants, insurers, and legal representatives
These parties may receive information only as reasonably necessary to provide their services, process an order, operate the store, satisfy legal requirements, or protect legitimate business interests.
We may also disclose information when required by law, court order, legal process, government request, or when reasonably necessary to protect customers, Custom D9, or others.
COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, maintain shopping carts, understand website activity, prevent fraud, and support marketing.
Browser settings may allow visitors to block or delete cookies. Disabling essential cookies may prevent portions of the website or checkout from working correctly.
Advertising and analytics providers may use cookies or similar technologies according to their own privacy policies. Available privacy choices may vary depending on location, browser, device, and applicable law.
MARKETING COMMUNICATIONS
Customers may receive promotional emails or messages after subscribing or when otherwise permitted by law. Marketing emails include an unsubscribe option.
Unsubscribing from promotional messages does not prevent Custom D9 from sending transactional communications concerning orders, payments, production, shipping, account security, or customer-service requests.
DATA RETENTION
Custom D9 retains personal information only as reasonably necessary to complete orders, maintain transaction records, meet tax and accounting obligations, resolve disputes, prevent fraud, enforce agreements, and comply with legal requirements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no internet transmission, website, database, or electronic-storage method can be guaranteed to be completely secure.
Customers should protect their passwords, devices, and account information and contact Custom D9 promptly if they believe their information or account has been compromised.
CUSTOMER PRIVACY RIGHTS
Depending on where a customer lives, applicable law may provide rights to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Receive a copy of certain information
• Object to or restrict certain processing
• Withdraw consent when processing is based on consent
• Opt out of certain targeted advertising or data-sharing activities
• Appeal a denied privacy request where applicable
To submit a request under the Custom D9 Privacy Policy, email info@customd9.com with the subject line “Privacy Request.”
We may need to verify identity before completing a request. Certain information may be retained when required for transactions, taxes, fraud prevention, dispute resolution, legal compliance, or other permitted purposes.
THIRD-PARTY LINKS
The website may contain links to external websites, social-media platforms, payment services, or other third parties. Custom D9 does not control the privacy or security practices of third-party websites. Customers should review the privacy policies of those services before providing information.
CHILDREN’S PRIVACY
Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or legal guardian should contact us if they believe a child has submitted personal information without appropriate authorization.
BUSINESS TRANSFERS
Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.
CHANGES TO THIS POLICY
We may update the Custom D9 Privacy Policy to reflect changes in our services, technology, business practices, legal obligations, or service providers. The updated version will be posted on this page with a revised effective date.
CONTACT INFORMATION
Questions, privacy requests, or concerns about the Custom D9 Privacy Policy may be sent to:
Custom D9 Greek Apparel
Website: customd9.com
Email: info@customd9.com
Please include sufficient information for us to identify and respond to the request.